Privacy Policy
kg999 bat treats the protection of your personal information as a top priority. This document clearly explains what data we collect, why we collect it, and how it is stored and used.
Purpose of This Policy
kg999 bat is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") governs how your personal information is handled when you use our website, app, and related services.
By creating an account or using the platform, you agree to this Policy. Our Terms and Conditions also contain supplementary information on this subject and should be read alongside this document.
What Data We Collect
kg999 bat collects certain information to provide a safe and reliable service. The different types of data are described in detail below:
1.1 Registration and Identity Information
When you create an account, we collect the following information:
- Full name and date of birth (to verify age: confirm 21+)
- Mobile number and email address
- Username and password (stored in encrypted form)
- Bangladesh National ID or passport number (for identity verification where applicable)
1.2 Financial Information
We collect payment-related information to process deposits and withdrawals. This includes bKash, Nagad, and Rocket account numbers as well as bank account details. Full card or account details are not stored on our servers — only the relevant records are retained after a transaction is completed.
1.3 Usage and Activity Data
The following information may be collected automatically while you use the service:
- IP address and device type and operating system
- Browser type and language settings
- Visit time, page names, and click patterns
- Game play history and betting activity
- Login and logout times and location data (at country level only)
1.4 Cookies and Tracking Technologies
Cookies are used on the kg999 bat website and app. Cookies are small data files stored in your browser that help remember your preferences, keep your session active, and improve service quality. You can manage cookies from your browser settings; however, disabling certain cookies may cause some parts of the service to not function correctly.
Purposes of Data Use
Collected data is used only for the specific purposes listed below. kg999 bat does not use data for any purpose not mentioned in this Policy.
2.1 Account Management and Security
The primary use of this data is to verify your identity, keep your account secure, and prevent unauthorised access. Age verification ensures that only persons aged 21 or above use the platform.
2.2 Processing Financial Transactions
Financial information is essential for accepting deposits (minimum ৳100) and processing withdrawals (minimum ৳500). It is used to ensure secure transactions via bKash, Nagad, Rocket, and bank transfer.
2.3 Service Improvement and Personalisation
Usage patterns are analysed to improve service quality, identify technical issues, and tailor the experience to your preferences.
2.4 Support and Communication
Collected data is used to resolve your issues through 24/7 live chat and email support. When support is provided in Bengali or English, your account information is verified so that relevant assistance can be given.
2.5 Fraud and Misconduct Prevention
Data is used to detect and prevent fraudulent activity such as financial fraud, money laundering, and the creation of multiple accounts. This is essential for the protection of all users.
Who Your Data Is Shared With
kg999 bat shares data with third parties only in limited and specific circumstances. Security and privacy are maintained in every case.
3.1 Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, and banking partners to process financial transactions. These partners follow strict data protection standards.
3.2 Technology Service Providers
Only the data necessary to provide the service is shared with providers of server hosting, data analytics, and cybersecurity services. They may not use the data without our instruction.
3.3 Game Software Providers
The minimum data required to manage game sessions is shared with game studios such as PG Soft, Pragmatic Play, Evolution, JILI, and Spribe. Personal identity information is not shared with these parties.
3.4 Legal Obligations
Disclosure of data may be legally required under applicable Bangladeshi law, a court order, or a government investigation. In such circumstances, kg999 bat provides the necessary data to meet the applicable legal obligation.
Methods of Data Protection
kg999 bat takes both technical and administrative measures to protect your personal and financial data.
4.1 Encryption Technology
All data is transferred with SSL (Secure Socket Layer) encryption. Passwords and sensitive financial data are stored using advanced hashing algorithms, making it impossible to reverse them to the original values.
4.2 Access Controls
Strict role-based access controls ensure that only authorised staff can access specific data as needed. All access is logged and reviewed regularly.
4.3 Regular Security Testing
Regular security audits are conducted to identify system vulnerabilities. Firewalls, intrusion detection systems, and anti-malware measures are active to protect against potential cyber attacks.
4.4 Response to Data Breaches
If a data breach occurs for any reason and affects your personal information, kg999 bat will notify the relevant users within a reasonable time and take the necessary corrective action.
User Rights and Controls
Every user registered on the kg999 bat platform holds certain rights over their personal data.
5.1 Right to Access Data
You may request at any time what data kg999 bat holds about you. This request can be made by email and will be responded to within a reasonable time.
5.2 Right to Correct Data
If any of your data is incorrect, you may request a correction. Some data can be changed directly from your account settings; for the rest, please contact the support team.
5.3 Right to Close Your Account
You may request that your account be closed at any time. Even after closure, some data may be retained for a set period to meet legal obligations.
As part of our responsible gaming commitment, the Responsible Gaming section explains account limit settings and self-exclusion options in detail.
5.4 Right to Withdraw Consent
You may withdraw consent for marketing communications at any time. However, withdrawal of consent does not apply to communications necessary for account management and service operations.
How Long Data Is Retained
kg999 bat does not retain data longer than necessary. Different retention policies apply to different types of data:
6.1 Active Account Data
All data is retained while your account is active. Even after an account becomes inactive, service history and transaction records are kept in accordance with legal requirements.
6.2 Financial Records
Financial transaction records are retained after account closure in accordance with applicable financial regulations in Bangladesh. These records are necessary for resolving disputes and investigating fraud.
6.3 Logs and Technical Data
Server logs and technical data are generally retained for a short period and deleted after security analysis. Cookie data is automatically cleared when the browser is closed or when the set expiry period ends.
Protection of Minors
All services on kg999 bat are exclusively for persons aged 21 or above. We do not knowingly collect any data from minors.
7.1 Age Verification Process
Date of birth is verified at registration. A national ID may be requested as proof of age during additional identity verification. If any account is suspected of involving a minor, it will be suspended immediately.
7.2 If a Minor's Data Is Found
If we learn that someone under the age of 21 has opened an account, that account will be closed and all associated data will be deleted.
Changes to the Privacy Policy
kg999 bat reserves the right to update this Privacy Policy from time to time. Changes may arise due to service updates, the addition of new technology, or legal obligations.
8.1 Notification of Changes
If any significant changes are made, a notification will be sent to your registered email address or displayed when you log in to the platform. Continued use of the platform after changes constitutes your agreement to the new policy.
8.2 Previous Versions
Previous versions of this Policy are available upon request through the support team. The date of the latest update is always shown at the top of the page.
For details about all our policies, rules, and terms, you can read the FAQ section, which contains answers to common questions.
Contact Us About Privacy
If you have any questions, complaints, or requests to correct data regarding this Privacy Policy, please contact us.
24/7 live chat support is available in Bengali and English. You can ask any privacy-related question immediately.
For formal requests to access, correct, or delete data, please contact us by email:
[email protected]